IPATH FOOTWEAR RETURN POLICY

At IPATH Footwear, we want you to be completely satisfied with your purchase. Our return policy is designed to be fair, straightforward, and hassle-free while ensuring the quality and integrity of our products.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with original tags attached, and in its original packaging, including the shoe box. You must also provide proof of purchase or your order number.

Items showing signs of wear, dirt, damage, odors, pet hair, alterations, or missing packaging may not be eligible for return.

How to Start a Return

To initiate a return, please contact us at hello@ipathofficial.com and provide:

• Your order number
• Reason for return
• Photos (if applicable)

Returns must be approved before being shipped back.

Return Address:

IPATH 3PL
5819 Smithway St
Commerce. CA 90040

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

You can always contact us at hello@ipathofficial.com with any questions regarding your return.

Exchanges

If your shoes do not fit as expected, we offer exchanges for a different size or color, subject to product availability.

To qualify for an exchange:

• The original pair must be returned within 30 days of delivery
• The shoes must be unworn and unused
• Original packaging and tags must be included

Customers are responsible for return shipping costs associated with exchanges. IPATH will cover shipping costs for the replacement item within the United States.

The fastest way to receive a different size or color may be to return the original item and place a new order.

Damages, Defects & Order Issues

Please inspect your order immediately upon receipt and contact us right away if:

• You received a defective item
• Your order arrived damaged
• You received the wrong item

Manufacturing defects may include:

• Loose or defective stitching
• Sole separation
• Material failures resulting from normal intended use
• Other production-related flaws

The following are generally not considered manufacturing defects:

• Cosmetic variations in materials
• Minor scuffs or marks from handling
• Creasing from normal wear
• Damage caused by misuse, accidents, improper care, skateboarding, or excessive wear

To help us evaluate the issue, please submit photos along with a brief description.

Upon verification, IPATH may, at its sole discretion, repair, replace, issue store credit, or provide a refund for verified defects.

For verified manufacturing defects, IPATH will cover return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, refunds will be issued to the original payment method within 7-10 business days.

Please note:

• Original shipping charges are non-refundable
• Your bank or credit card provider may require additional time to process the refund
• If more than 15 business days have passed since approval, please contact hello@ipathofficial.com

Restocking Fee

For non-defective returns that are not exchanges, IPATH reserves the right to charge a restocking fee of up to 10% of the purchase price.

This fee helps offset the costs associated with processing returns and maintaining competitive pricing.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final Sale items
• Gift cards
• Custom or personalized products
• Products damaged through misuse, abuse, improper care, or normal wear and tear
• Hazardous materials, flammable liquids, or gases (if applicable)

If you have questions regarding a specific item, please contact us before making your purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without justification.

To qualify:

• Items must be unworn and unused
• Original tags and packaging must be included
• Proof of purchase is required

This right does not affect your statutory consumer rights under applicable law.

Customer Support

If you have any questions regarding our return policy or need assistance with a return, please contact us at:

hello@ipathofficial.com

Thank you for choosing IPATH Footwear. We appreciate your business and look forward to serving you again.