Ipath Footwear Return Policy

At Ipath Footwear, we want you to be completely satisfied with your purchase. Our return policy is designed to be fair and straightforward, ensuring that you have a hassle-free experience when shopping with us. Please review the details below:

30-Day Return Policy

You have 30 days from the date of delivery to return your Ipath Footwear purchase. To be eligible for a return, the shoes must be in their original, unworn condition and in the original packaging.

Conditions for Return

• Unworn and Unused: Returned items must be in their original, unworn, and unused condition. This means there should be no signs of wear, dirt, or damage, including scuff marks, stains, or any alterations.
• Original Packaging: Shoes must be returned in their original box with all tags attached and any included accessories or inserts.

Exchanges

• Size and Fit: If your shoes don’t fit as expected, we offer exchanges for a different size or color, provided the original pair is returned in unworn and unused condition within the 30-day return window. 
• You will be responsible for return shipping.

Defective Products

If you receive a defective product, please contact our customer service team immediately. We consider defects to be manufacturing issues such as loose stitching, sole separation, or any other production-related flaws.

• Defect Verification: To expedite the process, please submit photos of the defect along with a brief description when you reach out. Once verified, at IPATH's discretion we will provide a full replacement, and cover return shipping costs.

Return Process

1. Initiate Return: Contact our customer service team to initiate a return. Please provide your order number and reason for return.
2. Shipping Label: If approved, we will provide you with a return shipping label for defective products. For standard returns, you are responsible for return shipping costs.
3. Refunds: Once we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note that original shipping costs are non-refundable.

Restocking Fee

For non-defective, non-exchange returns, a 10% restocking fee may apply. This fee helps cover the costs of processing returns and ensures we can continue to offer high-quality products at competitive prices.

Final Sale Items

Please note that items marked as “Final Sale” are not eligible for return or exchange.

Customer Support

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team at hello@ipathofficial. We’re here to help!

Thank you for choosing Ipath Footwear. We appreciate your business and look forward to serving you again!